FAQs
What is your turnaround time?
Our turnaround time is 4 weeks, however we aim to get our orders out as soon as we can.
What are 'Grow with Me' clothes?
Grow with Me clothes are made to fit for longer than traditional clothing, for example, a regular pair of trousers will last a few months before they are outgrown, whereas our GWM trousers will last a few years by simply unfolding the cuffs and waistband as your child grows.
Why do we offer GWM clothes?
At Mini & Moor issues such as fast fashion (the mass production of cheap, poor quality, disposable clothing) are important to us.
Fast fashion has a devastating environmental impact, the clothing and textile industry are now third position on the list of the world's largest polluters.
We offer GWM clothing because we want our clothes to be long lasting, sustainable and kind on the environment.
By wearing clothes for longer you reduce your carbon and water footprints and reduce clothing waste by 10%.
Why Organic Fabric?
Cotton requires intensive use of chemicals & pesticides, as well as gallons of water just to produce one item of clothing.
Organic cotton is grown without chemicals, uses far less water, a whopping 91% less and is a step forward in combatting climate change.
The fabric itself is softer, durable and breathable whilst being gentle on the skin, which makes it perfect for babies and children's clothes, especially for those with sensitivities.
Is your packaging eco-friendly?
Yes. As an eco-conscious business I believe sustainable packaging is just as important as the clothes we make.
A single plastic postal bag can take up to 1000 years to degrade in landfill, but even then it doesn’t disappear completely, it leaves behind microplastics which continue to pollute the environment.
Our postal bags are made from plant materials which break down into Carbon Dioxide, Water and Organic Fertiliser once home composted after 3-6 months.
They can be also be used in food waste caddy’s after use.
The Tissue paper we use is made from recycled materials and can also be home composted, it can absorb excess water from your compost heap and help to keep away odours.
Our ‘Thank You’ cards, Swing Tags, Cotton Twine and Stickers can be all be home recycled.
Do you offer Clearpay?
Yes we offer Clearpay.
What is Clearpay?
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly. The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.
2. How do I use Clearpay?
Just shop on Merchant Site and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex). If you've used Clearpay before, just log in to your Clearpay account. Then complete your order!
3. Where can I use Clearpay?
Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.
4. Who can use Clearpay? Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address. Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply. See Clearpay Terms of Service for further details.
5. How does the Clearpay payment schedule work?
Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase. If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
6. What if I can't pay a Clearpay instalment?
If you cannot make a payment, please contact Clearpay here. As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay. Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less. Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
7. When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from Merchant Site.
8. Is there a limit to how much I can spend on a single Clearpay transaction?
ONLINE: Yes, your order value including shipping must be between Merchant Minimum Order and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
9. Can I use another form of payment with Clearpay?
Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.
10. How do I return or exchange an item purchased with Clearpay?
Items purchased with Clearpay follow our standard return process. Please note, refunds for Clearpay purchases will be refunded from Merchant Site to Clearpay. We cannot provide an exchange or cash refund. When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay. You can view the details by logging in to your Clearpay account.
11. Where can I find out more about Clearpay?
Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.